Frequently Asked Questions
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are answered within 24 hours during our business hours.
Can I change my delivery address after my order has been placed?
If you need to update your delivery address, please send us an email immediately at info@neumann-mobel.de with your name and order number. While we will do our best to process your request, we cannot guarantee any changes once your order has been packed or shipped.
How long does the processing time take?
Our processing time is 1–6 business days. Orders are processed from Monday to Friday, excluding major holidays.
How long does the shipping take?
Delivery times vary but are usually 6–10 business days after the order has been processed. Once your order has been shipped, a tracking number will be provided to you via email.
Will my order be delivered in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. In this case, you will receive tracking information for each package.
What happens if an item is out of stock or on backorder?
If items in your order are out of stock, we will notify you by email with an estimated restock date. If the restock takes longer than 2 weeks, we will refund you the amount for the unavailable items.
I have received a damaged item. What should I do?
We apologize for any inconvenience caused by receiving a damaged item. Please send us an email at info@neumann-mobel.de with your name, order number, and photos of the damaged product so that we can assist you.
What happens if an item in my order is missing or damaged?
If you have received a damaged item or an item is missing from your order, please contact us within 30 days of delivery at info@neumann-mobel.de. We will work with you to resolve the issue.
Can I cancel my order?
If you wish to cancel your order, please contact us immediately at info@neumann-mobel.de. Cancellation requests are only possible before the order has been processed or shipped.